Grievance Policy
At The Pilates Studio Teacher Training, we are committed to providing a positive and enriching experience for all participants of our Pilates Training. We value open communication and seek to address any concerns or grievances promptly and fairly. This Grievance Policy outlines the process for participants to raise and resolve any issues they may encounter during the training program.
1. Reporting a Grievance: If a participant has a complaint, concern, or grievance related to the Pilates Mat Training, they should follow these steps:
a. The participant should submit their grievance in writing via email to thepilatesstudioblackwood@gmail.com, specifying the nature of the grievance, relevant details, and any supporting documentation, if applicable.
b. Grievances should be reported as soon as possible after the incident occurred or the concern arose. This will help ensure a timely and effective resolution.
2. Confidentiality: All grievances will be treated with the utmost confidentiality. Information shared during the grievance process will only be disclosed to individuals directly involved in the resolution process.
3. Review and Investigation: Upon receiving the grievance, the Training Program Director or appointed representative will conduct a thorough review and investigation. This may involve gathering information from all parties involved, including instructors, staff, and other participants, to gain a comprehensive understanding of the matter.
4. Resolution: Once the investigation is complete, the Training Program Director will work towards a resolution. Depending on the nature of the grievance, possible resolutions may include:
a. Mediation: In certain cases, the Training Program Director may facilitate mediation between the parties involved to reach an amicable resolution.
b. Corrective Action: If the grievance identifies any areas for improvement or corrective action within the training program, appropriate steps will be taken to address these issues.
c. Refund or Compensation: If the grievance relates to a valid concern regarding the training quality or experience, and it cannot be resolved satisfactorily, the participant may be eligible for a refund or partial refund of their training fees.
d. Future Prevention: If the grievance highlights a recurring issue that needs attention, the training program will take steps to prevent similar incidents in the future.
5. Communication of the Resolution: The Training Program Director will communicate the resolution to the participant in writing, detailing the outcome and any actions taken to address the grievance.
6. Appeal Process: If the participant is not satisfied with the resolution provided, they have the right to appeal the decision. The appeal should be submitted in writing to thepilatesstudioblackwood@gmail.com within 21 days of receiving the initial resolution. The appeal will be reviewed by an impartial third party appointed by The Pilates Studio Teacher Training, whose decision will be final.
7. Policy Modifications: This Grievance Policy may be revised or updated as needed to ensure its effectiveness and compliance with applicable laws and regulations. Any changes to the policy will be communicated to participants.
We are dedicated to maintaining a supportive and respectful learning environment for all participants of our Pilates Mat Training. Your feedback is essential to our continuous improvement, and we encourage you to reach out if you have any grievances or concerns. Together, we strive to make your training experience enriching and fulfilling.
Effective Date: July 30th, 2023